Call Centre Workforce Management in the Cloud

  • Forecasting

    With our easy to use forecasting tool, you will be creating accurate forecasts in no time. Upload actual historical data from Excel and edit the forecast to remove irregular peaks and troughs with ease. Make mass changes to the forecast by entering weekly or daily figures. Then schedule your agents to the forecast, or export it back in to Excel with a staffing requirement to meet your Service Level goal.

    > Call Forecasting
     accurate forecasting Refine optimisation
  • scheduling agents assign


    Our simple yet powerful scheduling system gives you full control, includes rotational shift planning and offers outstanding agent optimisation. Setting up working rules for agents is easy and shown graphically as you enter them.

    > Agent Scheduling
  • Holidays

    Set holiday allowances and allow agents to book holidays through the Agent Portal. Holidays are then added to the schedule for the optimisation of other agents to compensate.

    > Holidays
    holidays planning booking
  • client Portal wfm system

    Client portal

    The Client Portal works with all major types of internet browsers. U-WFM can be used from anywhere in the world with an internet connection allowing full flexibility for users.

    > Client Portal
  • Agent portal

    The Agent Portal can be accessed from anywhere with an internet connection. Your agents can view their shifts, activities and request holidays.

    > Agent Portal
    agent portal wfm system

Why use Workforce Management from U-WFM?

The U-WFM software platform has been designed and built by a team of Workforce Management professionals that have worked in call centres across many industry sectors. This collective experience has resulted in call management software that concentrates on the fundamentals of Workforce Management software; accurate forecasting, time & attendance management and efficient, optimised scheduling.

U-WFM is a no risk, no set up cost, call management solution. The intuitive interface makes the platform perfect for end users utilising workforce management software for the first time and will also be familiar to seasoned professionals. The system is cloud based and runs entirely through a web browser. This low impact set up makes the platform perfect for companies seeking a quick turnaround in staff performance and costs.

Please read through our features and benefits for more detailed information.

How we helped Alpharooms

“U-Source were able to quickly identify the issues we had with our existing approach to resource planning and scheduling. A dedicated Account Manager guided us through the process and the easy to use software did the rest. The impact was instant and we continue to see improved results. More importantly, customers are now handled quickly and first time in most cases.”

Read the Alpharooms case study

Key benefits

  • Lower call representative staffing cost
  • Improved call centre performance
  • Accurate call & staff forecasting
  • Optimised shift & agent scheduling
  • No purchase or upgrade cost
  • Low cost monthly subscription
  • 6 week Free Trial

Workforce Management Free Trial

Sign up today and you will have instant access to the U-WFM platform. You will be guided through the set up process by one of our industry practitioners. The free trial entitles you to a month of unlimited use of the system. Your call centre will soon be forecasting and scheduling its way to a better service level and a lower staffing cost.

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